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Strategic Facility Planning – positioning the location, layout and operating model of hospitality driven departments such as Food, Environmental Services and Laundry for ultimate delivery of service and optimal operating efficiency. Ruck-Shockey & Associates (RSA) and its team of consultants will lead you through a proactive delivery of services to position your new or redeveloped facility to be effective and competitive. We work to understand all the data and location volumes that support the management and operational needs such as labor needs/FTE’s, space, location, expenses and map out all logistical components and pathways to ensure operational and efficiency goals are achieved taking into account current and futuristic goals. All studies, presentations and reports are customized to each client with supporting data and projected outcomes so that the executive team sees a strong case for making a change or improving on existing facilities and/or services.


Our Facility Planning process includes


Understanding organizational direction, goals & vision

  • Research future conditions, operational considerations, trends, best practices within the industry
  • Review of vision and mission to align project objectives with each client

Qualitative and quantitative Studies

  • Volume Projections
  • Gap Analysis, Budget Processing;
  • Investment Models: ROI, NPV, IRR and Payback Analysis

Operational Modeling

  • Determine what services and programs will deliver the best value to a client’s customers
  • Design need specifications for optimal operations

Consolidation vs. decentralization studies

  • Determine the optimal operating approach for leadership, support services and physical space impact

Working with Ruck-Shockey allowed the University of Michigan Health System to strategically move forward with major capital projects to enhance our patient food services. Ruck-Shockey brought strong operational expertise, ability to efficiently analyze the current state, and include various stakeholders to plan for the future state. We highly recommend them!

- Joyce K.
Associate Director Patient Services

Logistics & Material Flow

  • Create visual models to test best flow of people and products/material from all service points

Presentation preparation for boards and senior leadership

  • Support recommendations with professionally developed reports and presentations

Integration with design and architectural teams

  • Our team works with design team professionals to make the project a success.

Delivering learning and talent development that is cost effective, easy to access and relevant in today’s workplace.

Working with Ruck-Shockey allowed the University of Michigan Health System to strategically move forward with major capital projects to enhance our patient food services. Ruck-Shockey brought strong operational expertise, ability to efficiently analyze the current state, and include various stakeholders to plan for the future state. We highly recommend them!

- Joyce K.


Case Study: Support for Facility Planning


Hospitality, Design & Healthcare Foodservice Impact