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Services – Systems, Engaged Staff and Evidence Based programs. Ruck-Shockey & Associates (RSA) and the team of Environmental Service (EVS) Consultants have led transformations in single as well as multi-site operations across the country. Our team focuses on labor baseline development, cleaning times and frequencies, and best practice discussions on “who cleans what” for the most effective productivity standards. We look for opportunities to save money by scheduling for aligned outcomes, vendor consolidations and/or product consolidations, as well as the use of technology to drive best practices. We perform quality assessments and monitor on-going outcomes to drive patient and staff satisfaction. Training standards are essential to all work and our consultants have experience and maintain the credentials to enhance engagement and business outcomes.



Implementation Services & Tools

  • Operational Assessment Delivery System
  • Customized Training
  • Quest-Track™- Systematically review and process the recommendations for each project
  • Document space for program planning
  • Determine service levels per area or department
  • Develop operational tools
  • Vendor and supply consolidation

Productivity & Supply Cost Management

  • Labor baseline
  • Labor flexing
  • Cost containment
  • Productivity measurement

Our Healthcare System has acquired five free standing facilities over a period of time. Ruck-Shockey Associates, Inc. was a key component in identifying waste and redundancies within our EVS departments, as well as streamlining processes and product. This has yielded positive financial outcomes as well as a consistently cleaner environment. Having a third party subject matter expert helped our organization expedite the change process. Ruck-Shockey Associates, Inc., were professional and a pleasure to work with through our change process. I would not hesitate to call on them again for assistance.

- Mark G.
Director of Hospitality Services

Operations

  • Scheduling matrixes
  • Job descriptions and work flows
  • Quality assessments
  • Operational Reviews
  • Training

Transition Planning

  • Contract/in-source changes
  • New facility development

RFP Management

  • Development of statement of work
  • RFP development
  • Contract development
  • Contract monitoring and on-going assessments

Our Healthcare System has acquired five free standing facilities over a period of time. Ruck-Shockey Associates, Inc. was a key component in identifying waste and redundancies within our EVS departments, as well as streamlining processes and product. This has yielded positive financial outcomes as well as a consistently cleaner environment. Having a third party subject matter expert helped our organization expedite the change process. Ruck-Shockey Associates, Inc., were professional and a pleasure to work with through our change process. I would not hesitate to call on them again for assistance.

- Mark G.
Director of Hospitality Services


Case Study: Support for Environmental Services


Environmental Services Case Study


HCAHP Quick Quiz

Criteria Always Sometimes Rarely
Do Team Members know the annual goals for staff engagement?
Do Managers make good eye contact with patients, visitors, families?
Is a Leader Certification process in place and is it followed? (e.g CHESP)
Do team members know how to handle difficult patients?
Is there a hiring process for 'best fit' culturally?