Employee Satisfaction begins with the Leader: Growth Opportunities

Posted on April 9th, 2018

Employees want to grow! Well most if not all. It is Leader’s responsibility to know and learn who wants to grow and in what fashion. Some would want to learn other duties and other areas in the department. Others may want to stay in their current area but would like to learn more and perhaps go for additional education or certification. Some may want to go for the next position up. Here is how this should work:

1. Leader should ask the employees in their annual reviews of their vision of growth
2. Offer candid and sincere advice and/or encouragement
3. Give their recommendations for next steps
4. Offer reasonable assistance and mentoring where possible
5. Seek Human Resources assistance when needed
6. Document all conversations or related events

Wrap Up

Service Excellence Culture is possible in any organization where the Leader is committed, compassionate and capable of envisioning and delivering on basic and simple strategies outlined above! Putting employees first in hospitality industry is not a new concept. Making it happen takes a lot of effort and dedication by the Leader. Rewards for the organization in return are enormous! The patients or customers who experience EXCEPTIONAL service from your staff will let you and others know, usually in a very big manner! That makes it so worthwhile.

Khalid Shiekh

Consultant – Food and Nutrition Services

February 9, 2018